What is an inbox in Slack?

Updated a month ago ​by Antoine Lefeuvre

An inbox in Slack is a channel connected to an external platform like an email, Facebook, or Twitter account.

By using MailClark to link an external account to a Slack channel (the channel can be existing or new), you've just created an inbox in Slack! :)

Example: set up an inbox in #contact to answer emails sent to contact@yourcompany.com and tweets to @YourCompany.

To learn how to create an inbox, read this question.

Dedicated channels created when you choose "Move to new channel" are sub-channels, and not a new inbox.

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